Linkaz is a digital marketplace that connects Employers (individuals and businesses looking to hire skilled help) with Service Providers and Agencies (independent professionals and the businesses that manage them) across Kenya. By creating an account and using Linkaz, you agree to be bound by these Terms & Conditions. Please read them carefully.

These terms apply to all users of the Linkaz platform, including the mobile app and the website.

1. The Linkaz Platform

Linkaz provides a technology platform — not employment. We are not an employer, staffing agency, or service provider ourselves. Service Providers and Agencies on Linkaz are independent contractors who set their own rates, availability, and service terms.

Service Provider Independence

All Service Providers and Agency members on Linkaz are independent professionals. Linkaz does not:

• Employ, supervise, or direct any Service Provider

• Guarantee the quality, timeliness, or outcome of any service

• Take responsibility for agreements, warranties, or promises made between Service Providers and Employers

Employers hire Service Providers directly. Any service agreement is solely between the Employer and the Service Provider.

2. Account Registration

• You must be at least 18 years old to create a Linkaz account.

• You must provide accurate, current, and complete information during registration.

• Your account is personal and non-transferable. You are responsible for all activity under your account.

• Phone number verification is required. You must have access to the phone number you register with.

• Employers may choose to verify their identity with the automatic ID check. It is optional and nothing is restricted without it; verified Employers show a Verified badge to Service Providers, and their withdrawals are processed first.

• Linkaz may suspend accounts where information is found to be false or misleading.

• You may close your account at any time in the app (Settings → Delete account) or at linkaz.co.ke/delete-account. Hires in progress must be completed or cancelled and balances settled before deletion is finalised.

3. Hiring & Payments

Every hire on Linkaz is paid in one of two ways, agreed between the Employer and the Service Provider when the hire is set up: Linkaz Pay, where the Employer pays through the platform after the job is done, or Cash, where the Employer pays the Service Provider directly once the job is done. Some job categories require Linkaz Pay, and Cash is not offered for them.

Service Providers set their own rates, or mark their rate as negotiable and agree a price with each Employer. Linkaz may display suggested rates for guidance only. Linkaz charges a platform commission on hires paid through Linkaz Pay — a percentage of the agreed amount, fixed when the hire is accepted and deducted from the payment before it is sent to the Service Provider — and a cash commission, at a lower rate, on completed cash hires (see Cash Payments). The percentage varies by job category, and Linkaz may vary it from time to time. The amount deducted is recorded on the payment record for each completed hire.

Every engagement on Linkaz is a hire, and there are two kinds. An Instant Hire requires the Service Provider to respond within 15 minutes; expired requests are automatically cancelled. A Scheduled Booking is a hire for a future date and must be accepted by the Service Provider before the agreed start date.

Linkaz Pay

Linkaz does not take or hold any payment before a hire is done. When the Service Provider marks a Linkaz Pay hire as done, the Employer has 48 hours to pay the agreed amount through the platform, or to report a problem (see Disputes). Linkaz receives the payment as the Service Provider's limited payment collection agent: once the Employer has paid Linkaz, the Employer has paid the Service Provider. Linkaz deducts its commission, applies the rest first to any amount the Service Provider owes Linkaz, and sends the balance to the payout account saved on the Service Provider's profile. The Employer always pays only the agreed amount.

To accept Linkaz Pay hires, a Service Provider must have a verified identity and a saved payout account. An Employer who has not paid for a completed Linkaz Pay hire within 48 hours cannot book new hires until it is paid. Linkaz does not pay Service Providers on an Employer's behalf. The Service Provider can ask the Employer to pay through the app, and Linkaz may take further steps to recover the amount.

Withdrawals

Service Providers can withdraw their wallet balance once their identity is verified, and only to the payout account saved on their profile. Withdrawals may be checked before they are sent and may be subject to limits per withdrawal, per day or per month. After a payout account is changed, withdrawals may be paused for a short period for the account holder's protection. Linkaz may hold withdrawals from an account while it investigates suspected fraud.

Cash Payments

Cash is paid directly between the Employer and the Service Provider; Linkaz never handles it. When a cash hire is completed, the Service Provider owes Linkaz the cash commission: a percentage of the agreed amount, fixed when the hire is accepted. It is recorded in the Service Provider's Linkaz wallet as an amount owed and is paid from their next Linkaz Pay earnings, or by the Service Provider through M-Pesa. A Service Provider who owes Linkaz cannot withdraw until it is paid, and one who owes more than the limit Linkaz sets cannot accept new cash hires until it is paid. The Employer never pays the cash commission.

A cash hire starts automatically a set time after the Service Provider arrives, and a started hire cannot be cancelled. Linkaz records cancellations made after the Service Provider has arrived and may review accounts where they are frequent. Linkaz does not handle cash, so it cannot refund or mediate disputes over cash payments.

Invites

Each user has an invite code that others may enter when they sign up. When an invited user finishes their first hire, Linkaz may give the Service Provider who invited them a number of fee-free hires. Whether invites earn anything, and how much, is set by Linkaz and may change or end at any time; rewards already earned are kept. Invites between accounts of the same person, fake accounts, or hires arranged only to earn a reward do not count, and Linkaz may remove rewards earned that way. Employers do not pay Linkaz fees, so invites earn Employers no reward.

4. Cancellations & Refunds

Cancellation policies depend on the status and timing of the hire. A Linkaz Pay hire is never paid before the job, so cancelling it involves no refund. The Employer checks the work before paying and, if something is wrong, reports a problem instead of paying (see section 5). A paid Linkaz Pay hire is final and is not refunded. If a card payment is reversed through the cardholder's bank (a chargeback), Linkaz may contest it with the records of the hire; if the chargeback is lost, Linkaz may recover the reversed amount from the Service Provider who was paid for that hire, or from the user who received the money, as an amount they owe Linkaz. If an Employer pays for a hire that had already been paid or settled, Linkaz returns that payment in full to the original payment method or, where that is not possible, to the refund account saved on the Employer's profile. Refunds to a bank account or M-Pesa are subject to processing times and applicable fees. Linkaz reserves the right to deduct a dispute-handling fee from refunds where a formal investigation is conducted.

5. Disputes

Either party may raise a dispute on a Linkaz Pay hire while it is in progress, or after the Service Provider marks it done and before the Employer pays. Disputes are reviewed by Linkaz moderators. We will make a good-faith effort to mediate, but our decisions are final within the platform. While a Linkaz Pay dispute is open the Employer does not pay; the moderator decides what the Employer owes (all, part or none of the agreed amount), which is then due within 48 hours. Abusing the dispute system is a violation of these terms and may result in account suspension.

6. GPS Tracking & Journey Sharing

When a Service Provider accepts a hire and begins travelling to a job, they may share their live location with the Employer. Journey sharing is started explicitly by the Service Provider — location is never shared without their action. The location points recorded on a journey are kept for safety and dispute resolution and deleted after 7 days; on a hire under dispute they are kept until the dispute is resolved.

The Service Provider or the Employer can also send a tracking link for the journey to someone they choose, such as a family member. Anyone with the link can see the Service Provider's name, profile photo and position on the journey.

Service Providers with an active boost may also turn on automatic location, which keeps their position in search results up to date as they move. It is off by default, only works while the boost is active and the Service Provider is marked Available, and updates their position about once an hour.

If the Service Provider allows it, both journey sharing and automatic location keep working even when the app is closed or not in use. The app explains this before asking for permission, and a notification is shown during journey sharing. Journey sharing stops when the Service Provider arrives, taps Stop Sharing, or the job starts. Location access can be withdrawn at any time in the phone's settings, by tapping Stop Sharing, by switching Available off, or by switching back to a fixed location.

7. Service Provider Verification

Service Providers offering services in safety-sensitive categories must be verified before appearing in Employer searches. Verification requires valid identification and any certificates the category needs. Identity is checked either automatically, from photos of the Service Provider's ID and a short selfie that our identity verification provider compares, or by Linkaz moderators reviewing uploaded ID photos. Certificates are always reviewed by moderators, and moderators review any automatic check that is flagged. Verified status may be revoked if documents are found to be fraudulent or expired, or if one person is found to hold more than one account.

8. Agencies

Agencies are independent businesses that manage multiple Service Providers on the platform. An Agency is verified through its owner's own identity check. Agency owners are responsible for the conduct of all members under their agency. Linkaz is not responsible for any Agency's internal employment, payment, or management practices.

9. Ratings & Reviews

Employers and Service Providers may rate and review each other after a completed hire. Reviews must be honest and based on genuine experience. False reviews are prohibited. Service Providers with persistent poor ratings, verified complaints, or multiple no-shows are subject to account review or suspension.

10. Platform Conduct

All users must:

• Treat others with respect. Harassment, discrimination, and abuse are not tolerated.

• Not create multiple accounts or impersonate others.

• Not engage in fraud, misrepresentation, or any illegal activity through the platform.

Violations may result in warnings, temporary suspension, or permanent removal from Linkaz.

11. Boosts & Agency Plans

Service Providers and Agencies may purchase Boost plans to increase their visibility in Employer searches. Agencies may also buy a monthly plan that raises how many hires and members they can have at once. Boosts and Agency plans are non-refundable once activated, including when the account is closed. Linkaz does not guarantee any specific number of hires as a result of a Boost or plan.

12. Intellectual Property

All content on Linkaz — including the logo, design, code, and platform features — is the property of Linkaz. You may not copy, reproduce, or distribute any part of the platform without written permission.

13. Limitation of Liability

Linkaz's total liability to you for any claim arising from use of the platform is limited to the platform fees paid by you in the 90 days preceding the claim. We are not liable for indirect, incidental, or consequential damages.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of Linkaz after changes are posted constitutes your acceptance of the updated Terms. We will notify users of significant changes via the app.

15. Governing Law & Contact

These Terms are governed by the laws of Kenya. Any disputes arising from these Terms will be subject to the jurisdiction of the Kenyan courts.

Questions about these Terms? Contact us at legal@linkaz.co.ke.