1. Information We Collect

Account Information

Full name, phone number, and profile photo. Workers additionally provide national ID, relevant certificates, and bank account or M-Pesa details for payouts.

Usage Information

Booking history, payment records, ratings and reviews, in-app chat messages, and notifications received.

Location Information

Workers' live GPS location is collected only during active journey-sharing sessions and shared only with the booking Employer. Location data is automatically deleted after 30 days.

Device Information

Device type, OS version, push notification token, app version, and crash logs for debugging purposes.

2. How We Use Your Information

• To create and manage your account

• To match Workers with Employers and facilitate bookings

• To process payments and payouts through Safe Pay

• To send booking notifications, OTP verification codes, and service updates via SMS and push notification

• To display live worker location to the Employer during journey-sharing

• To investigate and resolve disputes

• To verify Worker identity and credentials

• To improve the platform through anonymised analytics

3. Information Sharing

Between Users

When a booking is confirmed, the Employer sees the Worker's name, profile photo, rating, and live journey location. Workers see the Employer's name and booking details.

Payment Processors

We use Paystack to process payments. Your payment information is handled in accordance with Paystack's Privacy Policy.

SMS Providers

We use TextSMS to send OTP verification codes and service notifications to your phone number.

Legal Requirements

We may disclose your information where required by Kenyan law, court order, or to protect the safety of our users.

We do not sell your personal data to third parties.

4. Data Retention

• Account data: retained while your account is active.

• Booking and payment records: 7 years for legal and financial compliance.

• Journey location pings: deleted after 30 days.

• Chat messages: retained for 2 years.

• Verification documents: retained for 3 years after verification.

• After account deletion, anonymised data may be retained for analytics.

5. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your account and personal data (subject to legal retention requirements)

• Withdraw consent for non-essential data processing

To exercise these rights, contact us at privacy@linkaz.co.ke

6. Data Security

• All data is transmitted over encrypted connections (HTTPS/TLS).

• Passwords are hashed and never stored in plain text.

• Access to personal data is restricted to authorised Linkaz staff.

• We conduct regular security reviews of our systems.

7. Children's Privacy

Linkaz is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has registered on our platform, contact us immediately at privacy@linkaz.co.ke

8. Push Notifications

We send push notifications for booking updates, messages, and important alerts. You can manage notification preferences within the app. Disabling notifications may affect your ability to respond to time-sensitive booking requests.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by SMS. Continued use of Linkaz after changes are posted means you accept the updated Policy.

10. Contact